Making complex workflows easier to navigate

When a client passes away, advisors juggle multiple stakeholders, documents, and approvals across disconnected tools. The real problem wasn't any single task, but knowing where a case stood and what needed to happen next.

I mapped the advisor workflow and reshaped it into a clear, trackable experience: organizing cases, surfacing the next required action, and defining a focused MVP while designing toward a future-state vision it could grow into.

Critical reference information, definitions, standards, process details, was scattered across fragmented resources with no consistent structure, so finding the right answer meant knowing exactly where to look.

I focused on the information architecture: regrouping content around how employees actually search, then designing a clearer navigation and discovery model that made the right information easier to reach.

Multiple wine brands needed cohesive digital experiences without losing their individual personalities.

I worked on the visual direction and shared design patterns, balancing consistency with each brand's distinct identity while preserving individual expression.

Designing a youth job platform within an eight-hour timeframe meant quickly identifying the most important user needs.

I prioritized the core journey and focused on the interactions that mattered most, delivering a focused concept within a tight timeframe.

Working across different industries taught me to approach each problem on its own terms. Good design isn't about applying the same solution everywhere; it's about understanding what matters and making complexity feel simpler.